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What to do if you think someone is being abused, neglected or exploited – Leaflet


Adult safeguarding – what it is and why it matters

Safeguarding means protecting someone’s right to live in safety, free from abuse and neglect.

An adult at risk is of abuse or neglect is someone who has care and support needs and is therefore unable to protect themselves from either the risk of, or the experience of, abuse or neglect.

Adult abuse or neglect is not acceptable. If you or someone you know is at risk of being abused or neglected,

or experiencing abuse or neglect, tell someone.

Don’t ignore it.

Don’t assume that someone else is doing something about the situation.

  • Report the abuse or neglect of an adult at risk to Access Point, the contact centre for Adult Social Care.break-the-silence
  • Contact Brighton & Hove City Council Adult Social Care on 01273 295555
  • In an emergency, dial 999.
  • If you think a crime has taken place, but it is not an emergency, please call Sussex Police on 101.


Aims of Adult Safeguarding 

  • Stop, prevent or reduce the risk of abuse or neglect wherever possible
  • Support adults in making choices and having control about how they want to live
  • Promote an approach that concentrates on improving life for the adult concerned
  • Raise public awareness so that communities as a whole play their part in identifying and preventing abuse and neglect
  • Provide information and support to enable people to identify abuse, raise a concern and stay safe
  • Address what has caused the abuse or neglect

Raising a concern



•  Call emergency services if there is immediate danger or there has been an alleged crime

•  Keep the adult and yourself safe

•  Report at once

•  Talk to the adult as soon as possible, and work in partnership with the service user as much as possible

•  Support & reassure the adult

•  Preserve evidence

•  Observe confidentiality as much as possible

•  Record what happened as soon as possible

•  Follow Policies & procedures




•  Promise to keep secrets

•  Start to look into the situation by asking leading questions

•  Confront the person you think may be responsible

•  Destroy any evidence


The wellbeing principle is at the heart of the Care Act, and should be at the centre of all care and support, including safeguarding. Wellbeing includes:

  • Personal dignity & respect
  • Physical & mental health
  • Protection from abuse & neglect
  • Individual control over day-to-day life
  • Participation in work, education, training or recreation
  • Social & economic wellbeing
  • Domestic, family & personal life
  • Suitability of living accommodation
  • The individual’s contribution to society